Special to Iredell Free News

In an effort to protect the health and safety of the community, its customers and staff, the City of Statesville is implementing several operational changes to encourage social distancing and help prevent the spread of COVID-19.

Effective immediately, the City of Statesville will not disconnect any customer’s service for non-payment, in order to give customers experiencing financial hardship extra time to make payments. The City will continue to read meters and send bills. City officials encourage customers to pay what they can to avoid building up a large balance that will be harder to pay off later.

Also, effective immediately, the City is limiting walk-in access to the City Office Building, including the Customer Services area.

Customers who have traditionally paid in person should use other options for their own safety and convenience: Pay-by-mail; Automatic bank draft; online; Pay-by-phone; 24-hour drop box; your bank’s bill-pay service and drive-thru. Specific instructions and details about these options are available at www.statesvillenc.net/coronavirus. You can also email customerservice@statesvillenc.net or call 704-878-3564 and request that a copy of the information be sent to you. Use this same contact information for any questions or needs you have Monday-Friday from 8 a.m. to 4 p.m.

Customers needing to set up new utility accounts, have their utilities disconnected or transferred can make these requests via email at customerservice@statesvillenc.net or calling 704-878-3564.

Any transactions requiring a deposit can be made at the drive thru or box drop. A member of our Customer Service team will assist with more information or the customer can review instructions at www.statesvillenc.net/coronavirus.

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