Special to Iredell Free News

Piedmont HealthCare is proud to announce Melissa Haines has accepted the role of director of operations.

Melissa Haines

In this role, Haines will served as the liaison between the Piedmont HealthCare administration and offices. She will be managing 27 Piedmont HealthCare offices to ensure each office achieves organizational goals through business growth, quality of care, and timely delivery of services.

“As director of operations, I want to use my previous office and quality manager experience to support physicians and staff by helping them to improve process efficiency and communication, focusing on customer service, to create a good work/life balance,” Haines explained.

Haines has been with Piedmont HealthCare for nearly 13 years. After starting her career as a teacher in Chicago, she moved to Statesville in 2005. She began her career with Piedmont HealthCare by spending six years in an office manager role with Dr. Shah and then Dr. Nance’s office, gaining critical clinical office managing experience. She then went on to join the quality improvement team, where she spent six years providing support and leadership to PHC office managers and front office coordinators.

In addition to her work at Piedmont HealthCare, Haines has combined her experience as a teacher and her time in healthcare to help teach administrative office procedures classes part-time at Mitchell Community College.

“I have known Melissa Haines for many years. She is someone that embodies PHC’s values and is a true testament to the career growth opportunities within our organization,” said Director of Human Resources Jeff Taylor. “Piedmont HealthCare’s footprint is expanding, with over 60 offices throughout the area, we need experienced and passionate leaders like Melissa Haines leading our offices.”

About Piedmont HealthCare

Piedmont HealthCare is one of the largest physician-owned multi-specialty groups in North Carolina and the fifth largest healthcare organization in the Charlotte Metro market. Committed to providing excellent care for the whole family, PHC has more than 60 convenient locations and over 215 physicians and providers across multiple specialties to provide the most innovative medical care for our community. Visit www.piedmonthealthcare.com.

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