Special to Iredell Free News
Piedmont HealthCare has implemented several innovative advancements to the PHC Urgent Care facility in Statesville.
The administrative team has studied closely Urgent Care operations and identified areas for improvement to provide the “ideal” patient experience. The goal of the facility is to provide quality care delivered efficiently at an affordable rate.
Statesville Urgent Care has implemented a new streamlined workflow designed to eliminate administrative burdens and decrease wait times.
Patients can now expect their symptoms to be initially assessed by a nurse and prioritized based on severity. This will allow Urgent Care staff to assess if the patient needs to be swabbed or have imaging ordered at the beginning of their visit, allowing providers to have their results by the time a patient reaches their exam room.
By increasing staff presence, prompt initial assessment, and increased testing capabilities through integrated vital machines, patients can receive care at quicker rates, which will reduce wait times.
“We discovered patients were waiting too long. We found this unacceptable and contradictory to the standard of care we hold ourselves accountable to here at Urgent Care,” said Dr. Robert Kimball, medical director of PHC Urgent Care and Express Care. “By creating more efficient processes and investing in innovative technology we have created a new workflow that gets patients in and out quicker than ever.”
Along with a new streamlined workflow, Urgent Care will continue to have at least three on-site providers as well as access to on-site imaging, including X-ray, CT, MRI, bone density, mammography, and ultrasound.
Piedmont HealthCare is proud to offer patients high-quality affordable care that is billed as a primary care co-payment.
This community has trusted PHC Urgent Care for providing quality care to thousands of patients for more than 20 years.
About PHC Urgent Care
Piedmont HealthCare Urgent Care is located at 700 Sullivan Road, Statesville, NC. Their doors are Monday through Friday from 8 a.m. to 7:30 p.m., and Saturday and Sunday 9 a.m. to 5 pm. For more information contact 704-924-9111 or visit https://piedmonthealthcare.com/location/phc-statesville-urgent-care/.