Special to Iredell Free News

It can be confusing for people to know where to turn for information about their health care. Partners Health Management is now offering an opportunity to help its health plan members learn more about available resources and services.

Partners is hosting monthly Member Cafes – virtual meetings for members to voice concerns and speak directly to Partners’ employees who can assist in navigating the publicly funded behavioral health service system. The first Member Café will be held on Tuesday, October 13, from 1  to 2 p.m. Partners’ health plan members can register by visiting https://www.partnersbhm.org/events/member-cafe/ or learn more about Partners at www.partnersbhm.org.

“It can be hard for someone looking for or receiving intellectual/developmental disabilities, mental health and substance use disorder (IDD/MH/SUD) services to navigate the health care system,” said Allison Crotty, member engagement director at Partners. “The Member Café is a chance for our health plan members to join us virtually to ask those questions, learn more about service and resources and share concerns or ideas.”

Partners’ Member Cafes will be held on the second Tuesday of every month from 1 to 2 p.m. Registration is required for each event. Members can register at https://www.partnersbhm.org/events/member-cafe/.

Members who do not have internet access or cannot attend one of the virtual events can call Partners’ Member Engagement at 704-884-2666 to ask questions or learn more about intellectual and developmental disability, mental health or substance use disorder services.

Individuals seeking help during a crisis may call Partners’ Access to Care at 1-888-235-HOPE (4673), anytime, day or night.


Partners Health Management is a leading local managed care organization (LME/MCO), providing access to care for central and western North Carolina’s most vulnerable citizens. Partners manages all Medicaid, state and local funding for intellectual/developmental disabilities, mental health and substance use disorder (IDD/MH/SUD) services in our covered areas.

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