Special to Iredell Free News

Iredell Water Corporation has implemented changes to its operations to encourage social distancing and help prevent the spread of COVID-19. 

The Iredell Water office will no longer allow walk-in traffic for payments, billing inquiries, or visits by vendors. Customers are encouraged to use other bill payment methods during this time, including setting up bank draft, paying online, by phone, by mail, your bank’s bill-pay service or using the drop box located beside our drive thru window. The drive-thru window will remain in operation at this time.

Iredell Water will continue our daily operations, ensuring the continuous delivery of water services for our members. Utility crews will remain ready to respond to any water emergencies in our service area 24 hours a day.

During our normal business hours, Iredell Water customer service staff can be reached via phone or email for any billing inquiries. Please allow for additional response time through the duration of this incident. The customer service staff can be reached by email at billing@iredellwater.com or you may call 704-876-0672.

If you have a water emergency such as reporting low water pressure, a water main leak, or a water quality issue, please call 704-876-0673 for those water related emergencies only.

Normal operating hours are Monday through Friday from 8 a.m. to 12:30 pm and 1:30 to 4:30 p.m.

Customers who need to set up a service for a new account may email the required application and any additional required information. Customers who do not have access to email may call our office to set up an appointment. Information and forms for new accounts can be located at https://www.iredellwater.com/initiate-services.

Appointments will be limited to one customer at a time in office. Customers requesting to have their utilities disconnected or transferred may also make these requests via email or by phone. Payment of deposit or fees for these services may be made at the drive thru, by phone, or by appointment.

Visit www.iredellwater.com and sign up for alerts on the right side for any future updates and developments regarding COVID-19 and its impact on our business.

Iredell Water Corporation is a non-profit, membership owned water utility serving a population of over 24,000 people in Iredell County.